At Black Peoples Hair Alliance, we know how important it is to get your products quickly and safely. That’s why we’re committed to providing reliable and efficient shipping tailored to your needs.

Shipping Methods & Times

• Shipping: Typically delivered within 3-10 business days.
• International Shipping: We currently do not participate in International ShippingOrder Processing

Orders are processed within 1-2 business days. Once shipped, you will receive a tracking number via email to follow your package every step of the way.

Packaging 

We’re committed to ensuring your products arrive safely. Our packaging is designed to protect your products while minimizing waste and using recyclable materials whenever possible.

Questions?

If you have any questions about your shipment, our team is here to help. Contact us anytime at support@blackpeopleshairalliance.com 

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Heavy Item Shipping Policy
To keep our prices competitive on high-quality hair appliances, heavy or bulky electronics (such as hair dryers, clippers, and certain irons) are subject to a flat $4.99 heavy-item handling fee on orders over $75. If you purchase multiple heavy appliances in a single order, this handling fee is capped at a maximum of $7.99, no matter how many you buy. Smaller accessories (like durags, caps, and bands) always ship 100% free on orders over $75!

Returns & Exchanges

Your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to make the return or exchange process smooth, fair, and respectful.

Return Policy

• Returns and exchanges are accepted within 7 days of purchase.
• Items must be in their original condition and packaging.
• For shopping at our physical locations We accept returns with or without a receipt for non-hygiene items—store credit may be issued if no receipt is provided.

Non-Returnable Items

• Due to hygiene and safety reasons, we cannot accept returns on:
• Opened hair care products (shampoos, conditioners, oils, etc.)
• Customized or personalized items
• Final sale items clearly marked as non-returnable

How to Return

1. Contact our Customer Service team at support@blackpeopleshair.com
2.  We’ll provide you with a Return Authorization and instructions on how to send your item(s) back.
3. If there is a physical location near you can come and receive your refund, otherwise after contacting customer service and receiving return authorization you will mail your return to 1235 East Blvd Ste. E # 1634 Charlotte, NC 28203 
4. Once received and inspected, we will process your refund or exchange promptly.

Exchanges

If you want to exchange a product for a different size, color, or style, please follow the return process and place a new order for your preferred item.

Our Promise

We handle every return with kindness, professionalism, and respect. We want you to feel confident shopping with us, knowing we’re here to support you every step of the way.