Browse our collections, select your products, choose size, color, or style options, and click "Add to Cart." When ready, proceed to checkout and follow the prompts to complete your purchase.

Orders can only be changed or canceled within 1 hour of placement. Contact our Customer Service team immediately at support@blackpeopleshair.com. Important: Always contact customer service before mailing returns. Send returns to: 1235 East Blvd Ste. E #1634, Charlotte, NC 28203

Yes! Our products are specifically designed for curly and textured hair, including chemically treated, relaxed, or colored hair, ensuring healthy, nourishing, and effective results.

Product availability is displayed on each product page. Items out of stock may be available for pre-order—sign up for notifications to be alerted when they return.

Yes! Gift cards are available online and can be applied toward any purchase on our site.

Standard shipping takes 1–7 business days. At this time, we only ship within the U.S.

Yes, free standard shipping is available for eligible orders.

Some products are shipped directly from our partner brands and may include their branded packing slip. Other items are fulfilled through BPHA's distribution partners and may arrive with BPHA-branded or neutral documentation.

Absolutely! Once your order ships, you'll receive a tracking number via email to follow its progress.

Yes, we can ship to P.O. Boxes using standard delivery methods.

Expedited shipping options are available at checkout for faster delivery.

Returns and exchanges are accepted within 7 days of delivery for most items. The 7-day window begins the exact day tracking shows your package was delivered. To be eligible for a return, items must be:

• Unused, unworn, unwashed, and unaltered.
• Returned in the original packaging with all tags, labels, and hygiene security seals completely intact.
• Accompanied by proof of purchase (order confirmation number).
  Return Shipping & Fees:
• For Refunds: All returns for a cash refund are subject to a flat $20.00 return shipping and handling fee, which is automatically deducted from your final refund amount. We will provide a trackable, pre-paid US domestic shipping label through our customer portal.
• For Exchanges & Store Credit: The $20.00 fee is completely waived if you choose to exchange your item or receive store credit.

An item is completely ineligible for a refund or exchange if it meets any of the following product-specific examples:

• Hair Extensions & Weaves: The golden security loops, elastic bands, or plastic hygiene ties holding the bundle together have been cut, unlinked, or tampered with.
• Wigs & Lace Fronts: The lace has been cut, altered, or bleached; hair styling products or glues have been applied; or the unit shows signs of makeup, sweat, or skin oils from being tried on.
• Liquid Hair Care & Cosmetics (Shampoos, Conditioners, Oils, Edge Controls, Glues, Dyes): The factory shrink-wrap, bottle cap seals, or safety foil covers have been peeled, opened, or punctured.
• Hair Tools & Brushes (Flat Irons, Blow Dryers, Detanglers): The item shows signs of physical use, trapped hair strands, product residue, or is missing its original box, manual, or power cord plug protectors.
• Structural Alterations: The hair has been brushed or combed out, washed, treated with heat tools, had the tracks cut, or had hair dye/toner applied.
  
  Exceptions & Hygiene Regulations (What Cannot Be Returned):
  Due to strict federal health and sanitation regulations, opened wigs, hair extensions, lace fronts, closures, braiding hair, and other hairpieces are strictly non-returnable. If the security loop, quality seal, or packaging band on these items has been unlinked, cut, or tampered with, the item is considered used and cannot be refunded or exchanged.
  
  To clarify, an item is completely ineligible for a refund or exchange if it meets any of the following examples:
• Wigs & Lace Fronts: The lace has been cut, altered, or bleached; hair styling products or glues have been applied; or the unit shows signs of makeup, sweat, or skin oils from being tried on.
• Hair Extensions & Weaves: The golden security loops, elastic bands, or plastic hygiene ties holding the bundle together have been cut, unlinked, or tampered with.
• Structural Alterations: The hair has been brushed or combed out, washed, treated with heat tools (flat irons/curlers), had the tracks cut, or had hair dye/toner applied.
  
  Custom orders, clearance items, and final sale products are also non-returnable. If an item is sent back to our Charlotte warehouse and fails to meet these strict hygiene standards, no refund will be issued and the item will be safely discarded.
  

Contact our Customer Service team at support@blackpeopleshair.com. We'll provide instructions and a Return Authorization to make the process simple.

Refunds are issued to the original payment method after inspection.

• Shipping fees for returns are non-refundable unless the return is due to a store error or defective item.

Restocking fees may apply:

• 20% for most hair products
• 10% for hair accessories and tools
• Fees are waived if the item was sent in error or arrived damaged

Yes, exchanges are allowed for the same product in a different color, length, or style, subject to availability. Defective or damaged items are prioritized for replacement.

Visit our Hair Education page for tips on washing, styling, and maintaining your hair for long-lasting health and shine.

Yes! All of our products are formulated to be safe and effective for relaxed, colored, or treated hair.

Yes! Our website and social media channels include video tutorials, styling guides, and tips from hair care experts.

We invest in scholarships, training programs, and Black-owned institutions. We also partner with organizations like the Young Black Leadership Alliance to support young Black leaders and provide financial education for employees. Every purchase helps strengthen our community.

Yes! We encourage customers, partners, and stylists to participate in our initiatives. Visit our Community Impact page for current programs and opportunities.

Click Sign Up at the top of the page and follow the prompts to create an account.

Click Forgot Password on the login page and follow the instructions sent to your email.

Yes! Add items to your Wishlist to save them for future purchases.